Integration – McDonald’s Viet Nam

Location:Viet Nam
Qty in HCM:17 stores
Qty in HN:01 store
Scope of works: New store deployment & Manintenance
Category:Infrastructure – Network – Systems – Data Center – Wifi Marketing – CCTV – Services Desk – >Oncall – Onsite support 24/7

Project Information

FTS is in role as main partner about IT, we support Mcdonald’s to manage new store project everywhere in Viet Nam. In addition, we have to support the current stores to operate and maintain the restaurant IT system. With service 24/7/365 and SLA, we ensure every things working stable and handle all issues.

Project Management
  • Manage new store project
  • Working with other partner to ensure the timeline
Operating and Maintain
  • It hotline working 24/7/365 to support ONCALL and REMOTE
  • ONSITE Support with SLA to fix issue in permitted time
  • Maintain once/month to check every thing in restaurant IT system
  • Monitoring all IT devices in Store –  Head Office – Data Center
  • Working with many IPS (Viettel, VNPT, CMC) about FTTH, MPLS, Data Center
  • Cabling
  • Setup IT devices
Wifi Marketing
  • Setup and operate wifi portal for guest, staff
  • Centralized management
  • Setup and operate CCTV system
  • Centralized management